Privacy policy

This page explains how we collect, use and disclose information that you provide through this website. These details only relate to our website We have no control over external websites that may be linked to ours.

Who we are

This website is operated by Lisburn & Castlereagh City Council.

Lisburn & Castlereagh City Council gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

The Lisburn & Castlereagh City Council office is located at the Civic Headquarters, Lagan Valley Island, Lisburn. We are registered on the Information Commissioner's Office Register, registration number (ZA062730) and act as the data controller and data processor. Our designated Data Protection Officer can be contacted at:

Data Protection Officer
Lisburn & Castlereagh City Council
Civic Headquarters
Lagan Valley
BT27 4RL


Information we collect

Lisburn & Castlereagh City Council processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

Ways we collect information from this website

Online Forms

Some areas of this site require you to submit information in order for you to benefit from specific features e.g. feedback forms, contact forms, registration forms, newsletter signup forms and application forms,

You will be informed at each of these information collection points what information is required and what information is optional. Some of this information may be personal data (information that can be uniquely identified to you such as name, address, email address, phone number, date-of-birth).

We only collect such information when you choose to supply it to us and it is processed in accordance with the General Data Protection Regulation (2018) (GDPR) and the UK Data Protection Act (2018). Please see the relevant web page for the service you are interested in for alternative methods of contact, booking or payment.

Statistical Data

When using our website, we collect statistical information (using Google Analytics) about what pages you visit, your browser type etc. These details are used to analyse how our visitors use our website so we can make improvements. These statistical tools do not collect or store any of your personal information.


We may place small files on your computer when you use our website so it can remember certain preferences you have chosen on our website. See our Cookies page for full details of this.

How We Use Your Personal Data

Lisburn & Castlereagh City Council takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with our services, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract or to provide a service.
  • If you have given us permission to do so, we will email you with information on new shows, special offers or other information we think you’ll be interested in.
  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights

You have the right to access any personal information that Lisburn & Castlereagh City Council processes about you and to request information about:

  • What personal data we hold about you.
  • The purposes of the processing.
  • The categories of personal data concerned.
  • The recipients to whom the personal data has/will be disclosed.
  • How long we intend to store your personal data for.
  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights, and to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Lisburn & Castlereagh City Council uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.


Spektrix ( is our current ticketing systems software and they act in the capacity of a data processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.

Safeguarding measures

Lisburn & Castlereagh City Council takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: pseudonymisation, restricted access, IT authentication, anti-virus/malware and firewalls.

Transfers outside of the EU 

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Lisburn & Castlereagh City Council does not transfer or store any personal data, collected via this website, outside the EU.

Consequences of not providing your data

You are not obligated to provide your personal information to Lisburn & Castlereagh City Council however, as this information is required for us to provide you with our services/legitimate interests, we may not be able to offer some/all our services without it.

How long we keep your data

Lisburn & Castlereagh City Council will only ever retain personal information for as long as it is necessary and we have strict review and retention policies in place to meet these obligations.

We store your personal information indefinitely such that, for any subsequent purchases you make, we are able to link back to a single unique record that we hold for you on our system. If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively, please use the contact details at the end of this policy to get in touch.

Lodging a complaint

Lisburn & Castlereagh City Council only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with our Data Protection Officer or the Information Commissioners Office:-

Data Protection Officer
Lisburn & Castlereagh City Council
Civic Headquarters
Lagan Valley
BT27 4RL


Information Commissioners Office
Phone: 0303 123 1113